Eligibility Specialist - Case Manager
$37,440–$37,440 year
On-siteHobart, Indiana, United States
Hobart, Indiana, United StatesOn-siteFull Time$37,440–$37,440 yearAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Gather client data face-to-face or via phone for TANF, SNAP, and Medicaid programs. Verify income, assets, and financial documents against state policies while obtaining necessary release forms and medical records. Utilize automated systems to determine eligibility and enter data into the state database. Respond to inquiries timely through phone or email. Review regulations with clients to ensure accurate application processing. The role supports the Division of Family Resources in Hobart, Indiana, processing public assistance applications for residents.
Required Qualifications
- High School Diploma or GED
- 2 years' experience in a social service environment, state or local government
- Bachelor or Associate degree in Counseling or Social Services
- Basic math skills
- Case management skills
- Strong written and verbal skills
- Solid computer skills, Microsoft Office proficiency
- Highly organized and analytical team player
- Independent worker who is a self-starter that is reliable and dependable
- Strong customer service background with a professional demeanor
- Job frequently requires sitting, handling objects with hands
- Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds
Desired Qualifications
- Previous Case Manager experience
- Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist
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