Eligibility Specialist 2 (Shift: Tuesday through Friday 10:00am to 6:30pm and Saturday 8:00am to 4:30pm)
$41,600–$49,920 year
On-site · Garden City, Michigan, United States
Job Summary
On-site Eligibility Specialist 2 responsible for meeting with patients to assess financial assistance eligibility and guide through applications for government and charity-funded programs; liaises between patients, hospital staff, and agencies to secure funding; maintains HIPAA-compliant records; handles high caseloads with timely follow-up; delivers empathetic, clear explanations of funding options and program details; requires attention to detail and strong communication to support adherence to Medicaid, Medicare, disability, and charity-care processes; work schedule includes Tuesday-Friday 10:00am-6:30pm and Saturday 8:00am-4:30pm across Garden City Hospital in Michigan; salary range $20-$24 per hour with 40-hour work week.
Required Qualifications
- High school diploma or GED
- At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling
- Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage
- Strong organizational skills with the ability to handle multiple priorities and maintain accuracy
- Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically
- Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients
- Capability to work in a fast-paced environment with changing priorities and patient needs
- Demonstrate genuine care for patients’ needs and concerns, building trust and rapport
- Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals
- Ensure all documentation is accurate, complete, and submitted on time
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