Eligibility Assistant - Front Desk
$29,120–$29,120 year
On-siteAuburn, Indiana, United States
Auburn, Indiana, United StatesOn-siteFull Time$29,120–$29,120 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Welcome all on-site visitors and determine the nature of their business. Review client information for accuracy, assist with computer applications, and schedule client appointments. Scan documents into client case files and maintain fax machines and copier functions. Answer and direct incoming calls while maintaining daily activity reports. Deliver outstanding customer service to clients, office staff, and other state personnel. This role supports case workers and clients applying for public assistance programs including TANF, SNAP, and Medicaid at the FSSA / Division of Family Resources.
Required Qualifications
- High School diploma or equivalent
- Clean criminal background
Desired Qualifications
- Desire to help others
- Strong customer service background
- Ability to maintain confidentiality
- Handle conflict in a calm manner
- Reliable and dependable in the work place
- Ability to multi task
- Proven job stability
- Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office
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