Eligibility Administration Officer
Hybrid · Melbourne, Victoria, Australia
Job Summary
Provide timely and accurate administration of Eligibility processes including receipt of claim calls, provisional payments, and communication between injured workers and medical professionals; maintain accurate file notes on customer interactions and support cataloguing; provide administration assistance to Eligibility Officers; ensure customer expectations are exceeded and business objectives met through exceptional customer service; role supports a hybrid work arrangement in Melbourne, Victoria, Australia.
Required Qualifications
- Proficient in MS Word and Excel
- strong written and verbal communication
- attention to detail
- data entry
- ability to learn new software systems
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