ElephantHop - Implementation Specialist
$70,000–$90,000 year
RemoteTexas, United States or North Carolina, United States
Job Summary
Lead customer implementations from kickoff through configuration, training, and handoff, translating goals into clear decisions, timelines, and next steps. Drive projects forward by coordinating internal and external stakeholders, following up proactively, and keeping commitments on track. Configure identity, access, authentication, user-provisioning, and device-management solutions while troubleshooting setup, integration, and endpoint issues requiring research. Explain technical concepts clearly to customers with varying knowledge levels and create documentation, training materials, and playbooks. Manage projects, priorities, and communication with autonomy in a remote environment, earning a professional certification as part of the role.
Required Qualifications
- 2+ years of experience in IAM, identity security, or related implementation or administration work
- Hands-on experience with Microsoft Entra ID, Okta, or Google Workspace, including SSO, MFA, provisioning, and deprovisioning
- At least 1 year of IT support, technical services, implementation, consulting, or customer-facing technical experience
- The ability to explain technical concepts clearly and calmly to both technical and nontechnical audiences
- Strong organization, follow-through, documentation habits, and comfort managing multiple projects
- The judgment and self-direction to manage your workload, priorities, customer communication, and deadlines in a remote environment
- Applicants must reside in one of these states: CO, TX, FL, GA, or NC
Desired Qualifications
- Experience with mobile device management or unified endpoint management platforms such as Microsoft Intune, Jamf, or Apple Business Manager
- Microsoft 365 or Google Workspace administration experience
- Experience troubleshooting Windows and/or macOS environments
- Familiarity with Chrome OS environments
- Experience with identity platforms such as Ping Identity or JumpCloud
- Background in SaaS or HRIS implementation, managed services, IT consulting, technical account management, technical project management, systems administration, or customer engineering
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