Element Tukwila Hotel - Night Auditor (full-time)
$45,760–$47,840 year
On-site · Tukwila, Washington, United States
Job Summary
Night Auditor role at Element Tukwila Hotel focusing on overnight front desk operations, balancing nightly audits, and delivering high-touch guest service. Responsibilities include handling check-ins/outs, closing daily financial systems, generating audit reports, communicating with management on issues, managing reservations, assisting guests with room inquiries, handling guest complaints, and producing incident reports, while maintaining professionalism and adherence to safety procedures during the overnight shift.
Required Qualifications
- Duties/Responsibilities include performing all check-in and check-out tasks
- Complete the Night Audit checklist
- Close PMS and Point of Sale systems daily and generate audit reports
- Inform management of problems needing attention
- Operate the front desk according to procedures with exceptional guest service
- Fulfill Front Office functions during overnight shift
- Know emergency procedures after training
- Complete daily reports and audit correspondence
- Receive and confirm credit cards for validity
- Welcome guests and assign rooms
- Take reservations and answer questions about rates, availability, and amenities
- Respond to guest complaints professionally
- Create incident reports for guest injuries/issues
- Maintain high standard of appearance and grooming and dress code
- Perform other related duties as required
Desired Qualifications
- High School diploma or equivalent preferred
- Basic accounting and bookkeeping experience
- Proficient in Microsoft Office Suite or similar software
- Excellent communication and organizational skills
- Flexibility with shifts and scheduling
- Must be available weekends and/or occasional holidays
- Must have reliable transportation to and from work
- Stellar attendance, reliability, and punctuality
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