Electronic Work Request System Service Team Coordinator
On-siteHuntsville, Alabama, United States
Job Summary
Administer the Electronic Work Request System (EWRS) as the primary point of contact for CEHNC users, ensuring requests are assigned, tracked, and resolved in full compliance with federal security and information assurance requirements. Monitor EWRS daily to confirm assignments occur within 24 hours, follow up on delayed items, and track open actions against suspense dates while maintaining QC and technical issue logs in MS Teams. Provide instruction on EWRS use to programs and branches, represent the process during system changes, and coordinate with the Contracting Officer's Representative. Prepare and submit monthly status reports and attend quarterly coordination meetings. Work on-site at Redstone Arsenal, Huntsville, AL, Monday through Friday excluding federal holidays, with a requirement to pass NCIC-III/TSDB vetting for unescorted access.
Required Qualifications
- Ability to pass installation access screening (NCIC-III/TSDB vetting) for unescorted access to Redstone Arsenal
- Authorized to work in the United States; subject to E-Verify
- Basic computer skills; ability to use Microsoft Teams, SharePoint, and/or Power BI-based systems
- Ability to work independently and follow detailed instructions
- Strong attention to detail, reliability, and written communication skills
- Ability to sit, stand, and move about an office environment throughout the shift
- Ability to use standard office equipment (computer, phone, printer)
- Ability to perform repetitive administrative and coordination tasks
Desired Qualifications
- Prior customer service, administrative, or coordination experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.