Electronic Trading Technologies Production Support Team Lead - Technology Support Lead
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead teams of technologists delivering end-to-end application and infrastructure service delivery for mission-critical electronic trading systems, including Algo trading, Smart Order Routers, and FPGA/HFT infrastructure. Monitor production environments for anomalies, address issues, and drive evolution of observability tools while executing policies to ensure operational stability and availability. Escalate and communicate incidents to business and technology stakeholders, leading incident, problem, and change management across US, Canada, and LATAM markets. Write senior detailed post mortems with clear follow-ups and mentor high-performing technical teams. This role requires 5+ years of IT troubleshooting experience and people-leadership capabilities within a low-latency, high-stakes trading environment.
Required Qualifications
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated people-leadership experience, with the ability to manage, mentor, and develop high-performing technical teams
- Experience interacted with trading desk heads on a daily basis
- Working knowledge of dark pools, liquidity trading, high frequency order placement
- Hands-on experience supporting one or more of the following: Algo trading engines, Smart Order Routers (SORs), FPGA, HFT infrastructure, market data feeds, order entry, FIX connectivity, dark pools, or auction/closing cross engines
- Familiarity with US, Canadian, and or LATAM market structure, exchange connectivity, and relevant regulatory requirements
- Advanced knowledge of development and support toolsets to design, develop, test, deploy, monitor, maintain, and improve software and production systems
- Ability to write senior detailed post mortems with clear follow ups
- Strong understanding of production monitoring, observability, and incident/problem management within a real-time trading context
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Understanding of risk controls and compliance with departmental and company-wide standards
- Experience managing an Electronic trading technology stack
Desired Qualifications
- Experience in managing a front office trading support team
- Managed a trading stack that trades sizeable volume
- Proficiency in one or more general-purpose programming languages (Java, Python, C++, .Net, etc.)
- C++ and low-latency/FPGA exposure is a strong plus
- Experience in working with machine learning or AI trading technologies
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
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