Electronic Services Specialist II

Electronic Services Specialist II at Eagle Community Credit Union handles advanced electronic services processing (ACH, wires, mobile deposits, disputes, transfers), investigates suspicious activity, and processes fraud claims of moderate complexity to protect operational integrity and manage risk. The role collaborates with internal teams, financial institutions, and external partners to ensure regulatory and internal standards compliance, identify trends, and implement process improvements. It requires strong analytical skills, attention to detail, ownership from issue identification through resolution, and the ability to guide less-experienced staff while supporting a positive member experience aligned with ICARE values. Responsibilities include processing complex transactions, reconciling accounts, managing escalations from branches, and contributing to audits and controls. The position is non-exempt, on-site at the Corporate Office in Foothill Ranch, CA, with standard business hours and potential overtime.