Electronic Services Senior Associate

Oversee day-to-day operations for Electronic Payments, Wire Transfers, Bill Payments, and Instant Payments by initiating, verifying, and executing transactions while ensuring timely delivery and regulatory compliance. Monitor daily activities to detect discrepancies, reconcile internal records, and investigate transaction errors or exceptions. Address escalated member inquiries, handle returns and adjustments, and collaborate with IT to resolve system issues. Prepare detailed reports for audit purposes and assist with staff training. Identify process enhancements and mitigate potential risks. Ensure adherence to internal policies and industry standards through active participation in training sessions.