Electronic Services Officer
On-site · Las Vegas, Nevada, United States
Job Summary
Electronic Services Officer responsible for member services related to EFT, ACH, debit/credit card services, and associated processes including dormant accounts, garnishments, IRS levies, wire transfers, and check processing. Performs fraud detection and resolution, handles processing of electronic payments, supports front-line staff inquiries, and maintains professional representation of the credit union. Responsibilities include processing ACH and check files, posting exceptions, handling Real Time Payments and FedNow, dispute resolution, card program service, training on card controls, and supporting cross-sell opportunities to improve member retention. Must operate in a high-volume, fast-paced environment and adhere to the credit union's service commitments and core values.
Required Qualifications
- Associate degree in business, Business Management, or related field
- minimum of two to five years related experience in electronic payments, card services, or financial institution industry
- certifications: Accredited ACH Professional (AAP), National Check Professional (NCP), Accredited Risk Payments Risk Profession (ARPR) preferred
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