Electronic Services Clerk
On-site · Lake Charles, Louisiana, United States
Job Summary
Performs clerical duties related to PC banking and electronic banking activities including ATM terminals, debit cards, online and internet banking, IVR, and ACH. Assists in the operation of the bank's electronic products and services, researches and responds to customer inquiries and discrepancies, monitors fraud activity, distributes emails and help desk tickets, assigns PINs for IVR and online banking, supports electronic projects and product rollouts, coordinates with Deposit Operations/Services and Branch Administration, assists with online banking operations and ACH origination, assists with ATM cash balancing, and maintains records; serves as back-up for the Electronic Services Department and completes required compliance training.
Required Qualifications
- High school diploma or GED
- Minimum of one year banking experience and/or related electronic services experience
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