Electronic Health Records Specialist (53594)

Job Summary

Required Qualifications

• •High school diploma or GED equivalent
• •3+ years of experience working with EHR systems in a healthcare setting
• •Valid California Driver's License
• •Personal auto liability insurance
• •Must have a personal vehicle in good driving/operating condition
• •Must be able to sit for extended periods
• •Must be able to perform repetitive hand and wrist movements
• •Must be able to engage in frequent communication by phone, video, and in person
• •Must be able to drive between different work sites
• •Must be able to occasionally stand, walk, bend, or reach
• •Must be able to move or carry training materials or equipment weighing up to 20 pounds
• •Must be able to accept supervision
• •Must be able to follow direction
• •Must be able to improve performance through feedback
• •Must be able to complete duties within agreed-upon time frames
• •Must be able to maintain confidentiality
• •Must be able to maintain reliability
• •Must be able to maintain ethical standards
• •Must be able to demonstrate punctuality
• •Must be able to demonstrate attendance
• •Must be able to demonstrate responsibility in work performance
• •Must be able to adapt to change
• •Must be able to manage stress effectively
• •Must be able to support the team in adjusting to evolving priorities and circumstances
• •Must be able to gather relevant information
• •Must be able to evaluate options
• •Must be able to make timely, sound decisions
• •Must be able to identify root causes
• •Must be able to implement solutions
• •Must be able to work in an office environment
• •Must be able to use computers
• •Must be able to use keyboards
• •Must be able to use other standard office equipment
• •Must be able to provide first-line technical and functional support
• •Must be able to troubleshoot and resolve common EHR system and workflow issues
• •Must be able to collaborate with agency HIPAA and IT personnel
• •Must be able to assign appropriate staff permissions
• •Must be able to develop access protocols
• •Must be able to conduct regular audits of staff system access
• •Must be able to ensure compliance with privacy and security regulations
• •Must be able to submit and track system bugs and performance issues to the EHR vendor
• •Must be able to develop and deliver comprehensive EHR training programs
• •Must be able to work with staff to identify training needs
• •Must be able to develop customized training plans
• •Must be able to conduct ongoing training sessions and workshops
• •Must be able to evaluate the effectiveness of training programs
• •Must be able to make adjustments where needed
• •Must be able to create and maintain user-friendly training materials
• •Must be able to provide individualized support and coaching
• •Must be able to analyze current EHR workflows
• •Must be able to identify areas for improvement
• •Must be able to serve as the primary liaison between PACE and the EHR vendor
• •Must be able to communicate effectively with vendor representatives
• •Must be able to negotiate and advocate for PACE's needs and priorities
• •Must be able to stay abreast of the latest EHR system updates, features, and best practices
• •Must be able to provide proactive guidance to staff
• •Must be able to build positive relationships with diverse populations
• •Must be able to work effectively as part of a team
• •Must be able to demonstrate sound listening skills
• •Must be able to maintain a cooperative and supportive attitude
• •Must be able to manage time effectively
• •Must be able to remain calm and effective when priorities shift
• •Must be able to remain calm and effective when deadlines change
• •Must be able to remain calm and effective when unexpected issues arise
• •Must be able to convey information clearly and professionally to staff
• •Must be able to train and outline procedures for a variety of audiences
• •Must be able to include those with limited technical skills in training
• •Must be able to demonstrate the ability to adapt to change
• •Must be able to demonstrate the ability to manage stress effectively
• •Must be able to support the team in adjusting to evolving priorities and circumstances
• •Must be able to demonstrate the ability to be dependable
• •Must be able to demonstrate the ability to accept supervision
• •Must be able to demonstrate the ability to follow direction
• •Must be able to demonstrate the ability to improve performance through feedback
• •Must be able to demonstrate excellent presentation skills
• •Must be able to maintain participant privacy
• •Must be able to adhere to HIPAA and agency standards
• •Must be able to demonstrate behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Teamwork
• •Must be able to provide in-person support
• •Must be able to travel to the different sites as needed
• •Must be able to ensure that system functionality aligns with organizational needs
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to act as a liaison between internal staff and the EHR vendor
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to identify training needs
• •Must be able to develop customized training plans
• •Must be able to conduct training in a variety of settings
• •Must be able to conduct training in groups
• •Must be able to conduct training online
• •Must be able to conduct training on-the-job at different sites
• •Must be able to make adjustments where needed
• •Must be able to create PowerPoint presentations
• •Must be able to create handouts
• •Must be able to create screen recordings
• •Must be able to provide individualized support and coaching
• •Must be able to analyze current EHR workflows
• •Must be able to identify areas for improvement
• •Must be able to serve as the primary liaison between PACE and the EHR vendor
• •Must be able to communicate effectively with vendor representatives
• •Must be able to negotiate and advocate for PACE's needs and priorities
• •Must be able to stay abreast of the latest EHR system updates, features, and best practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to build positive relationships with diverse populations
• •Must be able to work effectively as part of a team
• •Must be able to demonstrate sound listening skills
• •Must be able to maintain a cooperative and supportive attitude
• •Must be able to manage time effectively
• •Must be able to remain calm and effective when priorities shift
• •Must be able to remain calm and effective when deadlines change
• •Must be able to remain calm and effective when unexpected issues arise
• •Must be able to convey information clearly and professionally to staff
• •Must be able to train and outline procedures for a variety of audiences
• •Must be able to include those with limited technical skills in training
• •Must be able to demonstrate the ability to adapt to change
• •Must be able to demonstrate the ability to manage stress effectively
• •Must be able to support the team in adjusting to evolving priorities and circumstances
• •Must be able to demonstrate the ability to be dependable
• •Must be able to demonstrate the ability to accept supervision
• •Must be able to demonstrate the ability to follow direction
• •Must be able to demonstrate the ability to improve performance through feedback
• •Must be able to demonstrate excellent presentation skills
• •Must be able to maintain participant privacy
• •Must be able to adhere to HIPAA and agency standards
• •Must be able to demonstrate behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Teamwork
• •Must be able to provide in-person support
• •Must be able to travel to the different sites as needed
• •Must be able to ensure that system functionality aligns with organizational needs
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to act as a liaison between internal staff and the EHR vendor
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to identify training needs
• •Must be able to develop customized training plans
• •Must be able to conduct training in a variety of settings
• •Must be able to conduct training in groups
• •Must be able to conduct training online
• •Must be able to conduct training on-the-job at different sites
• •Must be able to make adjustments where needed
• •Must be able to create PowerPoint presentations
• •Must be able to create handouts
• •Must be able to create screen recordings
• •Must be able to provide individualized support and coaching
• •Must be able to analyze current EHR workflows
• •Must be able to identify areas for improvement
• •Must be able to serve as the primary liaison between PACE and the EHR vendor
• •Must be able to communicate effectively with vendor representatives
• •Must be able to negotiate and advocate for PACE's needs and priorities
• •Must be able to stay abreast of the latest EHR system updates, features, and best practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to build positive relationships with diverse populations
• •Must be able to work effectively as part of a team
• •Must be able to demonstrate sound listening skills
• •Must be able to maintain a cooperative and supportive attitude
• •Must be able to manage time effectively
• •Must be able to remain calm and effective when priorities shift
• •Must be able to remain calm and effective when deadlines change
• •Must be able to remain calm and effective when unexpected issues arise
• •Must be able to convey information clearly and professionally to staff
• •Must be able to train and outline procedures for a variety of audiences
• •Must be able to include those with limited technical skills in training
• •Must be able to demonstrate the ability to adapt to change
• •Must be able to demonstrate the ability to manage stress effectively
• •Must be able to support the team in adjusting to evolving priorities and circumstances
• •Must be able to demonstrate the ability to be dependable
• •Must be able to demonstrate the ability to accept supervision
• •Must be able to demonstrate the ability to follow direction
• •Must be able to demonstrate the ability to improve performance through feedback
• •Must be able to demonstrate excellent presentation skills
• •Must be able to maintain participant privacy
• •Must be able to adhere to HIPAA and agency standards
• •Must be able to demonstrate behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Teamwork
• •Must be able to provide in-person support
• •Must be able to travel to the different sites as needed
• •Must be able to ensure that system functionality aligns with organizational needs
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to act as a liaison between internal staff and the EHR vendor
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to identify training needs
• •Must be able to develop customized training plans
• •Must be able to conduct training in a variety of settings
• •Must be able to conduct training in groups
• •Must be able to conduct training online
• •Must be able to conduct training on-the-job at different sites
• •Must be able to make adjustments where needed
• •Must be able to create PowerPoint presentations
• •Must be able to create handouts
• •Must be able to create screen recordings
• •Must be able to provide individualized support and coaching
• •Must be able to analyze current EHR workflows
• •Must be able to identify areas for improvement
• •Must be able to serve as the primary liaison between PACE and the EHR vendor
• •Must be able to communicate effectively with vendor representatives
• •Must be able to negotiate and advocate for PACE's needs and priorities
• •Must be able to stay abreast of the latest EHR system updates, features, and best practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to build positive relationships with diverse populations
• •Must be able to work effectively as part of a team
• •Must be able to demonstrate sound listening skills
• •Must be able to maintain a cooperative and supportive attitude
• •Must be able to manage time effectively
• •Must be able to remain calm and effective when priorities shift
• •Must be able to remain calm and effective when deadlines change
• •Must be able to remain calm and effective when unexpected issues arise
• •Must be able to convey information clearly and professionally to staff
• •Must be able to train and outline procedures for a variety of audiences
• •Must be able to include those with limited technical skills in training
• •Must be able to demonstrate the ability to adapt to change
• •Must be able to demonstrate the ability to manage stress effectively
• •Must be able to support the team in adjusting to evolving priorities and circumstances
• •Must be able to demonstrate the ability to be dependable
• •Must be able to demonstrate the ability to accept supervision
• •Must be able to demonstrate the ability to follow direction
• •Must be able to demonstrate the ability to improve performance through feedback
• •Must be able to demonstrate excellent presentation skills
• •Must be able to maintain participant privacy
• •Must be able to adhere to HIPAA and agency standards
• •Must be able to demonstrate behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Teamwork
• •Must be able to provide in-person support
• •Must be able to travel to the different sites as needed
• •Must be able to ensure that system functionality aligns with organizational needs
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to act as a liaison between internal staff and the EHR vendor
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to identify training needs
• •Must be able to develop customized training plans
• •Must be able to conduct training in a variety of settings
• •Must be able to conduct training in groups
• •Must be able to conduct training online
• •Must be able to conduct training on-the-job at different sites
• •Must be able to make adjustments where needed
• •Must be able to create PowerPoint presentations
• •Must be able to create handouts
• •Must be able to create screen recordings
• •Must be able to provide individualized support and coaching
• •Must be able to analyze current EHR workflows
• •Must be able to identify areas for improvement
• •Must be able to serve as the primary liaison between PACE and the EHR vendor
• •Must be able to communicate effectively with vendor representatives
• •Must be able to negotiate and advocate for PACE's needs and priorities
• •Must be able to stay abreast of the latest EHR system updates, features, and best practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to build positive relationships with diverse populations
• •Must be able to work effectively as part of a team
• •Must be able to demonstrate sound listening skills
• •Must be able to maintain a cooperative and supportive attitude
• •Must be able to manage time effectively
• •Must be able to remain calm and effective when priorities shift
• •Must be able to remain calm and effective when deadlines change
• •Must be able to remain calm and effective when unexpected issues arise
• •Must be able to convey information clearly and professionally to staff
• •Must be able to train and outline procedures for a variety of audiences
• •Must be able to include those with limited technical skills in training
• •Must be able to demonstrate the ability to adapt to change
• •Must be able to demonstrate the ability to manage stress effectively
• •Must be able to support the team in adjusting to evolving priorities and circumstances
• •Must be able to demonstrate the ability to be dependable
• •Must be able to demonstrate the ability to accept supervision
• •Must be able to demonstrate the ability to follow direction
• •Must be able to demonstrate the ability to improve performance through feedback
• •Must be able to demonstrate excellent presentation skills
• •Must be able to maintain participant privacy
• •Must be able to adhere to HIPAA and agency standards
• •Must be able to demonstrate behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Teamwork
• •Must be able to provide in-person support
• •Must be able to travel to the different sites as needed
• •Must be able to ensure that system functionality aligns with organizational needs
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to act as a liaison between internal staff and the EHR vendor
• •Must be able to promote efficient, compliant documentation practices
• •Must be able to provide proactive guidance to staff when changes are made
• •Must be able to identify training needs
• •Must be able to develop customized training plans
• •Must be able to conduct training in a variety of settings
• •Must be able to conduct training in groups
• •Must be able to conduct training online
• •Must be able to conduct training on-the-job at different sites