Electronic File Associate
HybridQuezon City, Metro Manila, Philippines
Job Summary
Process contributions for Canadian Retirement members and deliver high-quality service to internal and external clients by ensuring accurate and timely request fulfillment. Act as a key liaison for electronic client files, managing member data across various administrative systems while providing expertise on systems, procedures, and file specifications. Participate in troubleshooting and problem resolution, collaborating with internal partners to ensure client satisfaction, and manage workload effectively by organizing and prioritizing tasks to meet service levels. This role is open to fresh graduates or those with one year of relevant experience, with a preference for candidates familiar with back-office operations, data entry, and MPS systems. The position involves working in a hybrid environment where well-being and inclusion are prioritized.
Required Qualifications
- A bachelor's degree in any field
- Open for fresh graduates
- Amenable for fixed night shift
Desired Qualifications
- at least one year of relevant work experience in a professional setting
- experience in back-office operations or administrative roles
- familiarity with office management tasks
- data entry
- document handling
- providing general support to ensure efficient office operations
- Previous experience with Group Retirement Services (Canada Retirement)
- familiarity with associated products and MPS systems (MPS, AWD)
- No attendance issues or disciplinary actions in the past twelve (12) months
- Relevant experience in a fast-paced, customer-centric environment
- Confidence and professionalism in interactions with internal and external customers
- Excellent written and verbal communication skills
- Ability to responsibly manage sensitive information
- Proven experience with MS Office
- intermediate to advanced knowledge of Excel
- experience in a technical role
- review, loading, and manipulation of large data files
- deep analysis and problem-solving skills
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