Electrical Service Manager

Lead and develop a team of Service Electricians through regular ride-alongs, coaching technical skills and customer interactions while setting clear expectations and holding the team accountable. Coach technical skills and customer interactions, ensure quality work and strong customer experience, and handle escalated customer issues with professionalism. Own department performance by tracking KPIs like average ticket and conversion rates, executing a revenue plan, and driving service strategy focused on increasing high ticket averages. Manage labor, expenses, and overall department profitability, including forecasting, cost control, and payroll oversight. Partner with dispatch to optimize scheduling and efficiency, collaborate with leadership to optimize processes, and recruit, hire, and develop top talent.