Elazığ Operasyon Müşteri Temsilcisi Başvurusu

Respond to incoming calls by providing accurate answers that meet defined speech quality standards and operational targets. Escalate unresolved issues to relevant departments during initial contact and maintain up-to-date product knowledge using provided resources like the website and training documents. Participate in product and screen training sessions to deliver correct information to clients. Follow up with resolved customers to inform them of status and close cases, while adhering to shift schedules, meal breaks, and team leader feedback. Track performance against specific KPIs and utilize project-specific programs effectively.