Elazığ Müşteri Temsilcisi (HepsiElazığ)

Handle incoming calls by providing accurate responses aligned with operational targets and specified speech quality standards. Escalate unresolved issues to the relevant departments during initial contact and maintain up-to-date product knowledge using provided resources to tailor solutions. Participate in product and screen training sessions to deliver correct information to customers, then follow up promptly with resolved cases to ensure closure. Adhere strictly to the 7/24 shift schedule, including flexible hours, meal, and break routines. Act on feedback from Team Leaders and senior management while meeting project-specific KPI performance goals. Utilize required software programs effectively to support daily operations.