Elazığ – Müşteri Temsilcisi (AVM01)

Handle incoming calls by providing accurate responses aligned with operational targets and established speech quality standards. Escalate unresolved issues to the relevant departments during the initial customer contact. Maintain comprehensive, up-to-date knowledge of products using specified resources like the website and training documents to effectively present solutions. Participate in product and screen training sessions to deliver correct information to clients. Return promptly to informed customers once issues are resolved, tracking and closing cases efficiently. Adhere strictly to assigned work schedules, including 7/24 shift rotations, meal breaks, and lunch times. Act on feedback from Team Leaders and senior management while consistently meeting project-specific KPI targets. Utilize required project programs correctly to execute daily duties.