Elazığ Müşteri Temsilcisi (003)

Handle incoming calls by providing accurate responses aligned with operational targets and specified speech quality standards. Escalate unresolved issues to relevant departments during initial customer contact. Maintain comprehensive, up-to-date knowledge of products using provided resources like the website and training documents to deliver tailored solutions. Participate in product and screen training sessions to ensure accurate information transfer. Follow up with customers whose issues or requests have been resolved to confirm closure and track completion. Adhere strictly to scheduled shifts, meal breaks, and rest periods. Act on feedback from team leaders and senior management to drive performance toward project-specific KPI targets. Utilize project programs effectively to execute daily duties.