Elazığ Müşteri Temsilcisi (002)

Answer incoming calls by providing accurate responses aligned with operational targets and specified speech quality standards. Escalate unresolved issues to relevant departments during initial customer contact. Maintain comprehensive, up-to-date knowledge of products and utilize resources like the website and training documents to tailor solutions. Participate in product and screen training sessions to deliver correct information. Follow up with customers once issues are resolved to provide updates, track progress, and close cases. Adhere strictly to scheduled shifts, meal breaks, and work hours. Act on feedback from team leaders and senior management to meet project-specific KPI performance goals. Utilize required software programs effectively.