Elazığ Genel Başvurular

Handle incoming calls by providing accurate responses aligned with operational targets and specified speech quality standards. Escalate unresolved customer issues to relevant departments and maintain up-to-date product knowledge using provided resources like websites and training documents. Deliver product information during initial contacts and conduct follow-up calls to inform customers once issues are resolved or to track case completion. Adhere strictly to the 7/24 shift schedule, including flexible hours, breaks, and meal times. Act on feedback from Team Leaders and senior management while meeting project-specific KPIs and demonstrating proficiency in project programs.