Eladene Account Management
RemoteUnited Kingdom
United KingdomRemoteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Deliver software training to customers remotely and in person, enabling them to use the Eladene platform effectively. Resolve customer enquiries across WhatsApp, email, telephone, and ticketing systems while monitoring software usage to identify adoption opportunities. Build strong customer relationships through responsive support and collaborate with the wider team to manage workloads and maintain accurate records. Travel across the UK, including overnight stays, to support customers on-site. This hybrid role requires three days in the Stockton office with flexibility for remote work.
Required Qualifications
- Strong communication skills with the confidence to engage professionally with customers
- Experience delivering customer training, both remotely and face-to-face
- Experience managing customer enquiries across multiple channels, including WhatsApp, email, telephone, and ticketing systems
- Strong problem-solving skills with the ability to understand customer needs and recommend effective solutions
- Basic IT proficiency, including Google Docs, internet-based systems, and other standard digital tools
- Ability to work independently and as part of a collaborative team
- Strong attention to detail and accurate data entry skills
- Willingness to travel throughout the UK, stay away from home when required, and travel to the Stockton office as needed
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.