EL Service Assistant

Service Assistant at El Pollo Loco responsible for maintaining a clean, safe, organized, and guest-ready dining environment while supporting front-of-house and back-of-house operations. Responsibilities include guest service support (greeting guests, assisting with dining room needs, delivering hospitality, supporting team during busy periods, handling guest concerns), dining room and restaurant maintenance (keeping dining areas clean and stocked, sanitizing surfaces, maintaining overall appearance, restrooms, exterior areas), food safety and sanitation (adhering to food safety regulations, proper use of cleaning chemicals, maintaining sanitizer stations, reporting hazards), stocking and operational support (front counter supplies, deliveries, transporting supplies, assisting with shift openings/closings), cleaning and facility standards (sweeping, mopping, trash disposal, cleaning fixtures and surfaces, maintaining exterior cleanliness), physical activity and requirements (standing, walking, lifting 0–75 lbs with varying frequencies), work environment details (restaurant dining room, kitchen support areas, restrooms, exterior areas, heat/noise/chemicals, fast-paced with guest interactions, variable schedules including mornings/evenings/weekends/holidays), and accommodations note that reasonable accommodations may be made. Previous restaurant, janitorial, hospitality, or customer service experience is preferred but not required; strong customer service and communication skills, ability to follow food safety procedures, and ability to work in a fast-paced, team-oriented environment are emphasized.