Ekwa Marketing Inc.

Coaches front office teams to improve new patient call conversions by delivering actionable coaching on patient-centric call handling. Monitors and analyzes inbound calls, provides feedback, and conducts tailored coaching sessions to enhance patient engagement and appointment scheduling. Supports the call review team with regular reporting and performance analysis to improve call processes. Develops strategies to meet client goals, stays updated on best practices, and collaborates with clients and internal teams to drive improvements. Strong emphasis on reviewing calls, identifying trends, tagging in the call tracking system, and communicating insights to improve overall call quality and performance. Fully remote with an 8-hour schedule (flexible within a 6pm–4am window) and Sri Lanka compliance requirements; benefits include paid leave, training programs, and performance-based rewards.