EI&O Workplace Technology Program Manager
On-siteDurham, North Carolina, United States
Job Summary
Lead large-scale technology programs for office builds, renovations, and workplace modernization by coordinating network infrastructure, wireless, telecommunications, and audiovisual systems across Real Estate, Architecture, and Engineering teams. Manage concurrent initiatives involving vendors, consultants, and executive stakeholders to deliver business-critical projects aligned with enterprise standards and long-term strategies. Develop roadmaps, budgets, and risk mitigation plans while facilitating steering committees and presenting status to senior leadership. This role supports Fidelity's transition to a full-time onsite working model across its 11 million square feet of global space.
Required Qualifications
- 10+ years experience leading and managing large-scale office renovations and campus builds, with a focus on technology rooms, structured cabling, wireless, audio-visual, smart building and end user technologies
- Demonstrated track record of successfully delivering cross-functional initiatives involving multiple business and technology teams, vendors, and executive stakeholders
- Strong leadership and relationship management skills, with the ability to influence without direct authority and drive alignment across diverse stakeholder groups
- Deep knowledge of program management frameworks, tools, and methodologies, including Agile, Waterfall, hybrid delivery approaches, risk management, and governance practices
- Proven ability to develop and manage program roadmaps, integrated project plans, budgets, dependencies, schedules, risks, issues, and resource requirements across multiple concurrent initiatives
- Experience partnering with real estate, construction, architecture, and engineering teams to coordinate technology delivery within office build, renovation, or relocation programs
- Strong analytical, organizational, and problem-solving capabilities, with the ability to navigate ambiguity and make informed, data-driven decisions
- Excellent written and verbal communication skills, including the ability to develop executive-level communications, facilitate steering committees, and present program status, risks, and recommendations to senior leadership
- Ability to establish governance, drive accountability, and coordinate successful program execution while balancing immediate business requirements with long-term strategic objectives
- Experience managing external vendors, consultants, and service providers to ensure successful delivery, quality outcomes, and adherence to enterprise standards
- Knowledge of workplace technology trends and emerging technologies, with the ability to evaluate solutions that support scalable, flexible, and future-ready workplace environments
- 100% onsite presence
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