EHR Support Specialist

Serve as the primary point of contact for EMR-related support requests, prioritizing, documenting, and resolving helpdesk tickets while providing remote and on-site technical assistance to limit workflow interruptions. Support patients with portal issues, diagnose end-user problems, and escalate complex matters to leadership or vendors. Deliver onboarding and ongoing training for staff, reinforce HIPAA compliance and data security policies, and assist with EMR upgrades, patches, and new program implementations. Act as a liaison between clinical staff, administration, IT, and the eClinicalWorks vendor to ensure smooth system operations and regulatory adherence.