EHR Support Analyst
$75,670–$83,512 year
On-sitePortland, Oregon, United States
Job Summary
Support OCHIN Epic and Credible EHRs by acting as the main contact for clinical and administrative staff, troubleshooting workflow issues, and managing user accounts and security access. Create and maintain reports, dashboards, and data visualizations using SQL, Excel, and Power BI to support compliance, operations, and decision-making. Collaborate with leadership to implement data collection requirements for funding streams, conduct user acceptance testing for system upgrades, and provide onboarding training and coaching. Maintain data integrity by reconciling identifiers, merging duplicates, and validating records while documenting all work in the ticketing system. Perform data entry as needed and attend user groups as assigned. Work primarily on-site in an office or clinic environment with occasional travel, adhering to strict HIPAA and confidentiality standards.
Required Qualifications
- Experience with electronic health record (EHR) systems such as OCHIN Epic and Credible in ambulatory healthcare and/or social services settings
- Knowledge of clinical, behavioral health, and youth services workflows within a Federally Qualified Health Center (FQHC) or a similar healthcare organization
- Knowledge of relational database concepts, database schema, healthcare data structures, and data governance principles
- Knowledge of healthcare reporting requirements, data quality standards, data validation methodologies, and reporting best practices
- Knowledge of user access management, role-based security, and EHR configuration concepts
- Understanding of system testing methodologies, user acceptance testing (UAT), and validation of software releases
- Knowledge of HIPAA, patient privacy regulations, and healthcare compliance requirements related to electronic health records
- Skill in using SQL to extract, validate, manipulate, and analyze healthcare data from relational databases (required)
- Advanced skill using Microsoft Excel for data analysis, including formulas (required)
- Intermediate SQL proficiency (required, advanced preferred)
- Advanced Microsoft Excel proficiency (required)
- OCHIN Epic EHR (Reporting Workbench, SlicerDicer, and/or Clarity) or similar platform
- Qualifacts Credible Behavioral Health (Credible BH) or similar web-based platform
- Associate degree or higher in a relevant field is a plus, though practical experience is equally valued
- Experience supporting OCHIN Epic, Qualifacts Credible, or comparable EHR systems is preferred
- Experience in a Federally Qualified Health Center (FQHC), behavioral health, community health, or social services environment is preferred
- May require travel between agency locations to provide on-site support
- Ability to travel between agency locations as needed
Desired Qualifications
- Bachelor's degree or higher in a relevant field
- Experience supporting OCHIN Epic, Qualifacts Credible, or comparable EHR systems is preferred
- Experience in a Federally Qualified Health Center (FQHC), behavioral health, community health, or social services environment is preferred
- Advanced skill using Microsoft Excel for data analysis, including PivotTables (preferred), Power Query and data connections (preferred), charts (preferred), and data validation techniques (preferred)
- Power BI, Tableau, or similar business intelligence tools (preferred)
- Jira or similar ticketing/work management systems (preferred)
- Windows user account administration and role-based security (preferred)
- WellSky, ServicePoint or other HMIS applications (preferred)
- Microsoft SQL Server Reporting Services (SSRS), Microsoft Access, Crystal Reports, or similar reporting platforms (preferred)
- PHP or other web development technologies (preferred)
- Oregon healthcare reporting systems and data submissions (e.g., ROADS) (preferred)
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