EHR Specialist; EHR Administration
$47,000–$56,700 year
On-siteCleveland, Ohio, United States
Job Summary
Provide role-based system access and training to new hires and transferring staff. Design, develop, and maintain comprehensive training materials, plans, and an up-to-date EHR training manual. Facilitate system configuration updates for new services, workstations, and printers while managing EHR-related change control. Respond to internal Help Desk tickets through to complete resolution and attend organizational meetings to contribute as a subject matter expert. Collaborate with IT staff, vendors, and clinical leaders to troubleshoot technical issues and optimize workflows. This role sits at the intersection of clinical operations, IT, finance, and reporting, ensuring the electronic health record system runs smoothly across multiple sites. You will work closely with Health and Wellness leadership and external vendors to support whole-person care delivery.
Required Qualifications
- Bachelor's degree or higher (relevant work experience may be considered in lieu of a degree)
- Prior training experience — you are comfortable teaching adults in a clinical setting
- Demonstrated electronic health record experience
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Working knowledge of HIPAA Privacy and Security information system standards
- Familiarity with IT change control processes
- Understanding of physical or mental health services and operations
- Strong organizational skills — able to analyze, plan, and manage multiple priorities simultaneously
- Ability to travel between sites during the workday
Desired Qualifications
- OCHIN Epic experience or related EHR certification
- Health Information Management background
- Experience with clinical documentation integrity or workflow optimization
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