EHR/ Epic Applications Support Analysts
On-siteBogata, Mureș County, Romania
Job Summary
Provide advanced Tier 2/Tier 3 support within assigned Epic modules by investigating, diagnosing, and resolving complex workflow and configuration issues. Support production incidents, enhancements, and post-upgrade validation while collaborating with integration teams on interface-related troubleshooting. Execute structured root cause analysis, document findings, and maintain compliance with U.S. healthcare data privacy standards. Deliver professional communication to U.S.-based clinical, operational, and IT stakeholders throughout issue resolution. Requires active Epic certification, 3+ years of U.S. hospital production support experience, and English fluency. Full-time onsite role in Bogata, Colombia, aligned to U.S. client operations.
Required Qualifications
- Epic Certified Applications Support Analyst
- Active Epic Certification in one or more modules (Ambulatory, Inpatient, Resolute, Cadence, Orders, ClinDoc, etc.)
- 3+ years of experience supporting Epic in U.S. hospital or health system environments
- Demonstrated experience in production support and incident management
- Strong understanding of U.S. clinical and/or revenue cycle workflows
- Experience working within SLA-driven support models
- Advanced troubleshooting skills and structured analytical thinking
- Strong English communication skills (written and verbal)
- Full-time onsite position in Bogata
- Schedule aligned to U.S. healthcare client operations
Desired Qualifications
- Working knowledge of SQL (preferred)
- Understanding of healthcare interoperability concepts (HL7 experience is a plus)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.