Educational Technology Solutions: Innovation
Remote · Cape Town, Western Cape, South Africa
Job Summary
Educational Technology Solutions: Innovation role focusing on investigating, designing, testing, piloting, and supporting innovative technology solutions across the organisation’s Educational Technology digital ecosystem. Acts as a bridge between academic and business requirements and technical implementation, ensuring pedagogically appropriate and operationally viable solutions. Responsibilities include investigating complex technical issues across SIS, VLE, and assessment platforms; evaluating platform capabilities and proposing enhancements; leading or supporting proof-of-concept and pilot initiatives with UAT planning and testing; coordinating with vendors and internal teams; documenting findings and recommendations; contributing to governance, policy alignment, and ongoing improvement of the Educational Technology ecosystem; and delivering demonstrations and training as required. Qualifications include a completed bachelor’s degree in related fields, 5+ years in technical support with at least 3 years in educational technology or similar, experience with VLE/LMS and Canvas is advantageous, and a track record of stakeholder engagement and solution evaluation. Preference for candidates with higher education experience and a postgraduate qualification is advantageous.
Required Qualifications
- Bachelor's degree in education/educational technology, Information Technology, Computer Science, or a related field is required
- A postgraduate qualification in Educational Technology, Information Technology, Computer Sciences or a related field will be advantageous
- A minimum of 5 years of experience in technical support roles, with a strong background in system administration and user support of which a minimum of 3 years’ relevant experience in educational technology, digital learning, learning design support, instructional technology, or technology-enabled learning environments is required
- Demonstrated ability to troubleshoot and resolve complex technical issues across a variety of platforms and systems
- Demonstrated experience in piloting, evaluating, and supporting the implementation of educational technologies, including user testing and stakeholder engagement, is required
- Experience with VLE/LMS platforms, assessment technologies, productivity and collaboration tools, and integrated digital ecosystems is required
- Experience with Canvas is advantageous
- Experience in a higher education environment is advantageous but not essential
- Proficiency in relevant software, systems, and databases, with a commitment to staying informed of the latest technological developments and best practices in technical support
- Ability to solve problems working against deadlines and also delivering on project timelines within a pressurised environment
- Proactive, customer-focused approach to technical support, with a commitment to providing outstanding service excellence
- Strong communication and training skills, with the ability to convey complex technical information in an accessible manner to non-technical users
- Ability to work collaboratively within a team and across departments, with a focus on achieving common goals
- Preference will be given to applicants from designated groups, and appointments will be made in line with EE requirements
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.