Education Support Specialist
On-siteTampa, Florida, United States
Job Summary
Manage and process Agent Training Request Forms, coordinating schedules across trainers, agents, and internal teams while maintaining the centralized Trainer Education Calendar. Support webinar attendees with login assistance and materials, and monitor departmental inboxes for timely responses to inquiries. Assist with FREC and DFS accreditation processes, including course submissions, renewals, and speaker documentation. Serve as the primary point of contact for agents and staff regarding education needs, providing on-site event support for registration and accreditation tracking. Work Monday through Friday with occasional in-office or after-hours event support as required.
Required Qualifications
- Strong organizational skills with the ability to manage multiple calendars, inboxes, and deadlines
- Excellent written and verbal communication skills
- Customer service mindset with the ability to interact professionally with diverse stakeholders
- Proficiency with webinar platforms (e.g., Zoom, Teams, GoToWebinar), Microsoft Office, and scheduling tools
- Ability to work independently while contributing to a collaborative team environment
- High attention to detail, especially in regulatory and documentation tasks
- Dependable, punctual attendance
- Ability to work overtime when required
- Monday through Friday work schedule
- Compliance with all company policies, procedures, and regulatory requirements, including timely completion of mandatory training
Desired Qualifications
- Experience in education coordination, event support, or title insurance
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