Editorial Engagement Support Assistant
On-site · Pune, Maharashtra, India
Pune, Maharashtra, IndiaOn-siteFull TimeMid LevelBachelors DegreeDigital MediaEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Industry
Digital Media
Job Summary
Editorial Engagement Support Assistant (EESA) provides data governance for editor and reviewer records, ensures records comply with data standards across enterprise systems, supports onboarding of editors/reviewers, manages editor/reviewer invitations and APC token requests, and delivers customer service to editors and reviewers throughout their lifecycle; collaborates with Journal Owners, GPO, SNAPP, and other teams to ensure access and smooth workflows, while advocating for data quality and standards.
Required Qualifications
- Experience of 2+ years
- Educated to degree level or equivalent
- Experience with STM journal publishing
- Customer service experience
- Strong organisational and communication skills
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