eDiscovery Client Experience Lead
RemoteUnited States
United StatesRemoteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Lead client experience delivery by partnering with PM Directors to staff projects, mentor Project Managers, and oversee team utilization and training. Develop and maintain standard operating procedures, create detailed project schedules with RACIs, and forecast budgets while conducting regular audits to ensure compliance with Consilio standards. Serve as the primary escalation point for clients and internal teams, managing complex discovery matters, data collections, and production workflows. Drive business development through account-level meetings, QBRs, and sales presentations to build relationships and support pipeline growth.
Required Qualifications
- BA/BS degree
- minimum 5 years in the litigation support / legal industry
- 10 years of progressively responsible experience in related roles
- 5 years' experience as a Senior Project Manager
- 5 years experience with 'Leadership Responsibilities'
- Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints
- Demonstrated ability to manage client expectations and maintain client satisfaction
- Strong teamwork, written and oral communications, client management, and interpersonal skills
- 3 years' experience using the Relativity platform
- Demonstrable experience of successfully handling leadership responsibilities
- A proactive approach to problem-solving and the ability to anticipate client needs
- The ability to confront unexpected problems quickly and effectively
- Demonstrated ability to manage project teams, including teams of supporting project managers
- Willingness to travel
Desired Qualifications
- 5 years' experience as a Senior Project Manager and/or 5 years experience with 'Leadership Responsibilities' preferred
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