EDI Operations Specialist
$100–$125,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Own the daily transaction queue end to end, triaging exceptions holding up shipments and diagnosing issues across partner X12, connector configuration, ERP master data, pricing, and warehouse handoffs. Convert recurring failures into preventive policy or configuration fixes, replacing manual workarounds with automated flows for order ingestion, acknowledgment, and invoicing. Lead trading partner onboarding end to end, including trade requests, specifications, configuration, testing, certification, and go-live, while seeding customer, DC, item, and pricing records ahead of launch. Build reusable onboarding playbooks, document partner specifications and mapping logic, and own the customer, DC hierarchy, item cross-reference, GTIN, UPC key, and price level data. Manage vendor relationships across the stack and define the architecture tying ERP, warehouse, and transportation systems together.
Required Qualifications
- 3+ years owning EDI in a CPG, food, or consumer products environment selling through mass, club, grocery, and distributor channels
- Deep fluency in ANSI X12 — you can read a raw envelope, interpret a rejected acknowledgment, and determine whether the problem is ours or the partner's
- Hands-on experience across retail and grocery transactions (850, 855, 856, 810, 860, 997, 875, 880) and warehouse transactions (940, 943, 945)
- Direct NetSuite experience, specifically with EDI connectors and the customer, item, and pricing records they depend on
- Experience managing implementation consultants and platform vendors, and a willingness to push back on them
- Clear communication with non-technical partners — you can explain why an order did not flow to someone who does not know what an 856 is
- Interest in building a brand with a mission to increase muscle and decrease fat
Desired Qualifications
- Comfort querying NetSuite data directly is a strong plus
- Experience with Orderful's EDI platform preferred
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