Edge Service Specialist
Hybrid · Melbourne, Victoria, Australia or Hawthorn East, Victoria, Australia
Job Summary
Edge Service Specialist role delivering exceptional customer service to advisers and their staff via web chat, inbound calls, and emails; educate customers to self-serve on the platform to achieve full adoption of platform capabilities; rapidly identify and elevate issues for investigation; work in a fast-paced wealth-management environment and strive to meet KPIs while embracing coaching and continuous improvement; preferred background in the superannuation/investment industry with strong communication and listening skills and a passion for helping customers stay informed and engaged with the platform.
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