ED Patient Access Representative (Full Time, Nights)

Conduct the full scope of the registration process for patients in outpatient and Emergency Department locations, including correctly identifying patients, transcribing orders, verifying insurances, and processing point-of-service cash collections. Coordinate with clinical and revenue cycle departments to ensure clean claim submission and payment. Manage patient registration work queues, resolve edit-level errors, and contact provider offices for diagnosis and medical necessity information. Greet and direct patients, enforce visitor policies, answer facility calls, and promote MyChart and self-service capabilities. Oversee Welcome Kiosk and On My Way technology, monitor arrival processes, and obtain prior authorizations to decrease denials. Cross-train across all locations and regions, including outpatient and Emergency Department areas.