eCommerce Support Manager
HybridTlaquepaque, Jalisco, Mexico
Job Summary
Drive digital revenue growth by owning the expansion of eCommerce and self-service channels as the primary engine for scalable sales. Deliver a seamless end-to-end customer journey across catalogue, pricing, and ordering to optimize conversion and satisfaction. Simplify and scale quote-to-order processes to reduce friction and cycle time while enabling complex deal execution. Leverage data and AI-driven insights to improve adoption, translate analytics into automation, and standardize operations for measurable business impact. Partner with global cross-functional teams, including sales and product organizations, to align on digital transformation initiatives and drive consistent execution.
Required Qualifications
- 4+ years in sales, customer success, or customer solutions within complex, cross-functional environments
- Demonstrated experience supporting e-commerce or marketing initiatives
- Highly self-directed with strong prioritization and independent execution
- Strong analytical and problem-solving skills with the ability to translate data into decisions
- Excellent communication and influencing skills across diverse, international stakeholders
- Customer-centric mindset, balancing customer needs with commercial priorities
- Proven ability to perform in fast-paced, transformational environments
- Business fluent English
Desired Qualifications
- Technology industry experience (cloud, software, or digital platforms)
- Proven exposure to digital transformation, automation, and AI-driven initiatives
- Strong data acumen: leverages customer analytics to drive growth and decisions
- Solid commercial foundation: pricing, lifecycle management, and revenue expansion
- Basic negotiation capability in commercial discussions
- Project execution discipline with high learning agility and curiosity for digital commerce & AI
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