Ecommerce Specialist – Vendor Central Expert
RemotePhilippines
Job Summary
Serve as the internal subject matter expert for Amazon Vendor Central, providing guidance on functionality, retail programs, catalog management, and policies to the Marketplace Team and internal stakeholders. Partner with Senior Brand Managers to execute strategic initiatives and operational plans, while troubleshooting complex Vendor Central issues, escalations, and inventory-related challenges. Analyze data and performance metrics to identify sales growth opportunities, risk mitigation strategies, and process improvements. Coordinate cross-functional projects with Supply Chain, Advertising, Creative, Operations, and Leadership to support business objectives, ensuring accurate project documentation and SOP development. Stay current on Amazon updates and represent Neato professionally in all communications.
Required Qualifications
- Deep expertise in Amazon Vendor Central
- Ability to solve complex Amazon retail challenges
- Ability to leverage data to drive decisions
- Expert knowledge of Vendor Central
- Knowledge of Vendor Central functionality
- Knowledge of retail programs
- Knowledge of catalog management
- Knowledge of Amazon policies
- Ability to analyze Vendor Central data and retail performance metrics
- Ability to identify trends in purchase orders, Instock Rate, Fill Rate, shortages, receive issues, and replenishment performance
- Ability to coordinate with Amazon Support
- Ability to create Amazon Attribution links
- Ability to support campaign measurement initiatives
- Ability to coordinate cross-functional projects with Creative, Advertising, Supply Chain, Operations, Finance, and Leadership
- Ability to maintain accurate project documentation and progress tracking within Monday.com
- Ability to develop and maintain SOPs, training materials, and documentation related to Amazon Vendor Central processes and best practices
- Ability to identify opportunities for process improvements, automation, and operational efficiencies across Vendor Central workflows
- Ability to stay current on Amazon Vendor Central updates, new features, retail programs, and marketplace best practices
- Ability to represent Neato professionally in all internal and external communications
- Ability to provide accurate guidance on Vendor Central
- Ability to resolve complex Vendor Central issues efficiently
- Ability to provide clear recommendations and guidance to internal teams
- Ability to partner effectively with Marketplace, Supply Chain, Advertising, Creative, Operations, and Leadership
- Ability to use Vendor Central insights and retail performance data to identify opportunities
- Ability to drive process improvements, SOP development, knowledge sharing, and operational efficiencies
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