eCommerce Performance & Planning Manager
HybridAuckland, Auckland, New Zealand
Job Summary
Drive online commercial planning, forecasting, and performance visibility across The Warehouse Group's eCommerce businesses by translating complex data into actionable insights for sales, profit, and fulfilment decisions. Build and maintain budgeting, phasing, and scenario models while collaborating with Finance, Merchandise, and Digital teams to align on demand forecasts and optimisation opportunities. Apply advanced analytical skills and AI-enabled modelling to support trade-off decisions on traffic, conversion, margin, and available-to-sell performance. This role reports to the Head of Digital Experience & TWL Trade, contributing to the group's evolution into an agentic-first business with benefits including discounts, flexible WFH, and wellbeing support.
Required Qualifications
- 6+ years' experience in eCommerce, finance, commercial planning, digital analytics, business intelligence, trading performance or a related commercial environment
- Strong commercial acumen and understanding of retail or online business performance drivers
- Strong analytical and modelling capability, including advanced Excel, BI tools or equivalent
- Experience building forecasts, phasing models, scenario models, dashboards
- Ability to translate complex performance information into clear commercial implications, trade-offs and recommendations for senior stakeholders
- Confident communication and influencing skills
- High attention to detail and strong organisational skills
Desired Qualifications
- Knowledge of Salesforce Commerce Cloud, and/or GA4 would be a bonus
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