eCommerce Operations Specialist
Hybrid · Dearborn, Michigan, United States
Job Summary
eCommerce Operations Specialist responsible for supporting end-to-end digital order operations, including accessory inbound processing, order fulfillment, packaging, and returns management; uses data to identify trends, inefficiencies, and opportunities to improve processes, drive operational excellence, and enhance the customer experience; manages open orders, returns, dealer compliance, and chargeback resolution; performs content audits and generates reports to highlight gaps and improvements; analyzes operational and customer data to drive actionable insights; participates in daily stand-ups; builds dashboards and tracks KPIs using Excel and Power BI; develops and improves standard work and process documentation; requires Bachelor's degree (preferred) with related experience in eCommerce and automotive accessories; strong analytical, data-driven mindset and cross-functional collaboration; proficient in Microsoft Office; hybrid remote/on-site in Dearborn, MI.
Required Qualifications
- Bachelor’s degree preferred; proven related business, administrative, or operational experience will be considered in lieu of a degree
- Previous eCommerce experience (automotive accessories, Dealer, OEM, or aftermarket preferred)
- Strong analytical and data-driven mindset with the ability to interpret large data sets and translate insights into actions
- Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, data synthesis, trend analysis; familiarity with Power BI or similar tools)
- Ability to work in ambiguous, fast-paced environments driven by growth and evolving client needs
- Demonstrated ability to collaborate effectively across multiple stakeholders and functions
- Strong facilitation and problem-solving skills with a continuous improvement mindset
- Excellent written and verbal communication skills, including the ability to present data-driven recommendations
- Proficient with Microsoft Office Suite / Office 365
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