ECOMMERCE OPERATIONS EXECUTIVE
On-siteSingapore, Singapore
Job Summary
Monitor order flows across SFCC, OMS, SFDC, and WMS to ensure smooth daily operations from order creation to delivery. Coordinate with warehouse teams on picking, packing, and dispatch SLAs while managing exceptions like stuck orders, split shipments, and stock discrepancies. Resolve delivery delays, RTS cases, and failed deliveries by tracking last-mile partners and shipping label issues. Partner with customer service to resolve escalations related to order delays and fulfilment issues, ensuring timely updates on warehouse performance. Work with the inventory team on stock accuracy, resolve mismatch issues, and assist in pre-allocation and replenishment planning for peak seasons. Prepare weekly and monthly operational reports analysing SLA, fulfilment rates, delay root causes, and cost-per-order metrics. Participate in global and regional projects involving system upgrades, workflow mapping, and SOP documentation to drive automation and efficiency improvements.
Required Qualifications
- Diploma or Degree in Business, Supply Chain, E-commerce, or related fields
- 4 - 5 years of experience in ECommerce or Operations
- Strong understanding of order fulfilment cycles and ECommerce operations
- Familiar with OMS/WMS systems
- Analytical and detail-oriented with strong problem-solving skills
- Proficient in Excel (VLOOKUP, PivotTable) and comfortable with dashboards (Power BI, Qlik Sense)
- Able to multitask and manage deadlines in a fast-paced environment
- Good communication and coordination skills across teams
- Proactive, responsible, and strong ownership of tasks
- Customer-centric mindset with a strong sense of urgency
- Team player with a positive attitude and willingness to learn
Desired Qualifications
- retail, logistics, or warehouse background is an advantage
- experience in SFCC/SFDC is a plus
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