Ecommerce Manager
$89,065–$95,769 year
On-site · Los Angeles, California, United States
Job Summary
Ecommerce Manager to lead day-to-day operations, merchandising, and financial performance for a new in-house ecommerce business supporting NHMLAC’s museum mission. Responsibilities include managing Shopify site operations, product setup, pricing, promotions, inventory and open-to-buy, vendor coordination, fulfillment, customer service, and revenue performance; owning ecommerce P&L; site performance monitoring; conversion optimization; ecommerce marketing across site, email/CRM, and retail social channels; planning assortments and open-to-buy; negotiating with vendors; coordinating with 3PL and internal stakeholders; managing budgets, pricing, and margins; monitoring KPIs like conversion rate, AOV, sell-through, and inventory turns; ensuring data quality and reporting; and collaborating with onsite retail teams and external partners to align merchandising and campaigns.
Required Qualifications
- 5+ years of experience in ecommerce operations, merchandising, or digital retail
- Hands-on experience managing a Shopify (or similar) ecommerce platform
- Strong understanding of inventory management, buying, and open-to-buy planning
- Experience working with vendors, purchase orders, and 3PL/fulfillment operations
- Demonstrated ability to manage budgets, pricing, and margin performance
- Comfortable managing customer service workflows and resolving customer issues directly
- Strong organizational and analytical skills, with proficiency in Excel/Google Sheets
- Experience managing eCommerce systems and vendors, including Shopify apps, CRM/email platforms, web development partners, and marketing platform integrations
- Experience with fulfillment, logistics, and inventory coordination, including demand planning and 3PL/vendor relationships
- Experience coordinating closely with onsite retail teams, suppliers, artists, and enterprise stakeholders to align merchandising, product development, inventory, and campaigns
- Salary range for this position is $89,065.17- $95,769 plus excellent benefits. This is a Regular Full Time position. A cover letter, current resume, and list of 3-4 references are required for all applicants. Review of applications begins immediately and continues until the position is filled.
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