Ecommerce Growth & Engagement Manager

Develop strategic initiatives utilizing AI, automation, and sales trends to achieve multichannel growth in the rapidly evolving ecommerce market. Maintain an optimized workflow by implementing and updating SOPs, ensuring consistent training, site visits, and KPI communication. Collaborate with retail leadership to identify high-value goods, while managing systems for product titles, details, and photographs to meet quality and compliance standards. Drive revenue and margin by identifying new product categories, sales channels, and pricing strategies. Manage systems and personnel to ensure performance, behavior, attendance, and policy expectations are met, delivering evaluations and resolving employment relationship issues. Safeguard company property including donations, maintain a safe and organized work site, and resolve escalated customer and vendor complaints. Participate in recruitment, select applicants, and cross-train in warehouse workflows to support operations as needed.