Ecommerce Business Analyst
$65,000–$80,000 year
HybridVancouver, British Columbia, Canada
Job Summary
Configure Shopify Plus storefronts, apps, and integrations while translating merchant requirements into native solutions and custom features. Facilitate discovery meetings to elicit business and technical needs, then document user stories, functional requirements, and process diagrams to guide solutioning. Lead Quality Assurance by developing test suites, validating implementations, and coordinating UAT with merchants to ensure reliable deliverables. Collaborate with developers and partners to integrate platforms with ERPs, CRMs, and payment gateways, maintaining backlogs and supporting agile ceremonies. Act as a liaison between stakeholders to communicate complex concepts clearly and deliver training materials for merchant adoption.
Required Qualifications
- Working knowledge of the Shopify ecosystem (Shopify Plus, apps, app proxies, metafields, Flow, checkout extensibility) or similar eCommerce integration experience
- Proven experience as a Business Analyst or Product Owner, with a strong background in gathering requirements and documenting discovery sessions for eCommerce projects
- Understanding of agile methodologies and SDLC
- Solid understanding of eCommerce concepts, best practices, cart & checkout flows, and user/customer experience principles
- Familiarity with systems integration concepts: APIs, webhooks, data synchronization, and mapping data between systems
- Familiarity with integrating eCommerce platforms with ERP, CRM, payment providers, shipping, and tax solutions
- Experience writing and conducting detailed test suites, QA and UAT
- Experience with issue tracking platforms like Linear or Jira and managing backlogs, and supporting sprint/release planning
- Experience leading or facilitating stakeholder interviews and discovery sessions
- Self-starter mindset with the ability to work independently and manage multiple priorities
- Strong written communication and excellent technical writing skills, specifically with user stories and functional specifications
- Familiarity with AI tools
- Willingness to learn and adapt
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