eCOA Technical Consultant II
On-siteConshohocken, Pennsylvania, United States
Job Summary
Serve as the primary escalation point for complex eCOA support issues, troubleshooting escalated problems and creating Product Support Requests when resolutions require input from the project team or product development. Maintain eCOA systems by overseeing the support process, identifying risks, and coordinating with clients and vendors to ensure successful system usage. Lead implementation of system change controls for bugfixes during the maintenance phase and coordinate with Product Development on services needs. Provide direct oversight of delivery team members, assist with updating study FAQ documents and training materials, and proactively analyze support data to determine root causes of frequent issues.
Required Qualifications
- Bachelor's degree or equivalent experience
- 2+ years of experience in eCOA/IRT
- Interpersonal and communication skills
- Time management and organizational skills
- Analytical thinking
- Ability to understand technical systems and perform troubleshooting
- Creative problem solving
- Attention to detail
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