eBranch Service Agent
On-siteLewiston, Maine, United States
Job Summary
Answer member calls and emails to support account openings, product inquiries, and digital banking needs. Resolve requests as able, refer elevated questions, and update member accounts with accuracy. Complete transactions including loan payments, transfers, check orders, and bank checks. Provide statements and check copies while troubleshooting debit and credit card issues. Cross-sell Dirigo products and services to members. Handle incoming communications effectively and courteously. Work full-time 40 hours per week including some Saturday hours. Join a mission-driven organization united by the philosophy of people helping people.
Required Qualifications
- Interpersonal skills, including tact and diplomacy
- Commitment to providing superior member service
- Knowledge, or willingness to learn about, all Credit Union products and services
- Demonstrated ability to work as part of a team
- Trustworthiness while working with sensitive information
- Familiarity with computers and new programs
- Be dependable and punctual
- some Saturday hours
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