eBilling Specialist
On-siteMiami, Florida, United States or Houston, Texas, United States
Job Summary
Implement and onboard new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm's eBillingHub. Submit electronic invoices accurately and timely while monitoring status to manage rejections, reductions, and appeals for maximum recovery. Research and resolve invoice discrepancies by collaborating with attorneys, assistants, and client representatives to ensure compliance with firm policies and client standards. Identify root causes of recurring rejection codes and maintain updated client billing requirements, rules, and vendor portal settings. Submit accruals, budgets, and timekeeper approvals through third-party vendor systems as required. Generate billing reports to track submission status, outstanding invoices, and client trends while providing support to internal staff regarding procedures. This role reports to the Director of Revenue Management and requires familiarity with AI platforms to enhance daily workflows.
Required Qualifications
- Bachelor's degree or equivalent experience
- A minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment
- Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
- Aderant, eBillingHub and/or Elite experience
- Strong understanding of legal eBilling processes and client billing guidelines
- Proficiency with Windows-based software and Microsoft Word, Excel and Outlook
- Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
- Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed
- Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation
- Flexibility to attend onsite trainings, work overtime and conduct business travel as needed
Desired Qualifications
- A minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment
- Aderant, eBillingHub and/or Elite experience
- Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
- Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed
- Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation
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