Early Morning Dispatch
$25,168,000–$33,488,000 year
On-siteIowa, United States or Iowa City, Iowa, United States
Job Summary
Answer inbound and make outbound calls in a friendly, professional manner to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. Use internal systems to research and retrieve information, collaborate with other departments to resolve complex inquiries, and accurately document customer interactions and claims. Follow scripts, policies, and procedures while using your training and resources, handle sensitive information with confidentiality, and escalate unresolved issues to the appropriate team or manager. Attend training sessions and stay up to date with program updates. Adhere to your assigned part-time schedule and attendance requirements.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to lift 50 lbs
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
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