E11EVEN - Public Area Attendant
On-siteMiami, Florida, United States
Job Summary
Maintain the look, feel, and cleanliness of E11EVEN Hotel & Residences by ensuring all public spaces consistently reflect Highgate standards and luxury brand expectations. Care for lobbies, corridors, restrooms, fitness centers, restaurants, meeting spaces, elevators, pool areas, parking garages, and other shared guest areas to support a clean, safe, and welcoming environment. Handle Lost and Found items per standards, return keys and communication devices to the Housekeeping Office, and report maintenance concerns promptly. Vacuum guest corridors, keep hallways and storage rooms organized, maintain restroom sanitation, and follow schedules for deep cleaning and special projects. Deliver and collect soiled linen as needed, remove trash from service landings, and ensure ash urns are properly maintained.
Required Qualifications
- A high school diploma or equivalent
- Prior experience in a hotel or related industry
- Experience working in a luxury or lifestyle hotel brand
- Flexibility to work varying schedules, including long hours, based on operational needs
- The ability to perform medium work, occasionally lifting up to 50 pounds and frequently lifting or carrying up to 20 pounds
- The ability to stand and remain active for the duration of the shift
- A warm, friendly, and professional demeanor
- Effective verbal and written communication skills
- The ability to actively listen, understand, and respond appropriately to concerns raised by guests and team members
- Strong organizational skills, including the ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment
- Regular attendance in accordance with scheduling needs, including participation in required meetings and training sessions
- A polished professional appearance, including wearing the proper uniform, personal protective equipment, and name tag
- Compliance with Highgate standards, policies, and safety regulations
- The ability to identify productivity opportunities, recognize problem areas, and assist in implementing practical solutions
- Demonstrated problem-solving skills, including the ability to anticipate, prevent, identify, and resolve operational issues proactively
- The ability to understand and apply information from multiple sources to meet job expectations and operational objectives
- Flexibility to cross-train in other hotel departments
- The ability to maintain confidentiality and handle sensitive information with discretion and professionalism
- Initiative, including the ability to anticipate guest and operational needs and respond appropriately
Desired Qualifications
- Previous housekeeping experience
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