E-commerce Virtual Assistant
RemoteUnited States
Job Summary
Manage product listings, process orders, and maintain inventory levels across multiple e-commerce platforms. Respond to customer inquiries via email, chat, or marketplace messaging systems while handling returns, exchanges, and refunds. Conduct product and competitor research to identify new opportunities and generate performance reports. Coordinate with suppliers, fulfillment centers, and internal teams to ensure smooth store operations. Monitor pricing and marketplace compliance while ensuring accurate product information across all channels. This role requires 2+ years of e-commerce experience, proficiency with platforms like Shopify and Amazon Seller Central, and strong Excel skills. Candidates must work during Eastern Time business hours with a dedicated home office setup. English proficiency at a C1 level or higher is required.
Required Qualifications
- 2+ years of experience in e-commerce, marketplace management, or a related role
- Experience working with platforms such as Shopify, Amazon Seller Central, Walmart Marketplace, Etsy, eBay, or similar
- Customer service experience with strong problem-solving skills
- Proficiency with Microsoft Excel or Google Sheets
- Strong attention to detail and organizational skills
- Excellent written and verbal English communication skills
- Ability to manage multiple priorities in a fast-paced remote environment
- Reliable internet connection and a dedicated home office setup
- English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
- Availability to work during Eastern Time (ET) business hours
Desired Qualifications
- Experience with inventory management software such as Cin7, Zoho Inventory, Fishbowl, or similar
- Experience with product research tools such as Helium 10, Jungle Scout, Keepa, or similar
- Familiarity with listing optimization and basic SEO for e-commerce marketplaces
- Experience managing multiple online stores simultaneously
- Knowledge of order fulfillment processes, shipping platforms, and logistics
- Experience supporting U.S.-based e-commerce businesses
- Associate's or bachelor's degree in business administration, Marketing, E-commerce, or a related field (preferred but not required)
- Familiarity with AI productivity tools such as ChatGPT, Claude, or Microsoft Copilot to improve workflow efficiency
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